Shipping policy

Processing & Shipping Times

Please note that we require an average of 1 to 3 business days (excluding weekends and holidays) to process your order before it is shipped.

Order Cut-Off: All orders received on weekdays after 12:00 PM EST, or on weekends/holidays, will begin processing the following business day.

Processing time: Includes order verification, quality checks, and packaging before dispatch.

Shipping time: Refers to the time your order is dispatched from our warehouse to final delivery.

Your order ships from our US or international partner warehouses depending on product availability and your location. This allows us to offer global shipping and competitive prices to our customers worldwide!

Estimated Delivery Times

As we strive to avoid unnecessary CO2 emissions during transport, we limit the distance our orders cover by sending them directly from the place of manufacture to you.

By dispensing with additional processing centres, the delivery takes a little longer for your order to reach you, but each missed flight mile saves the atmosphere about 24 kg of CO2.

The estimated delivery time of your package refers to the entire transit time after your order has been shipped to the carrier. This depends on many factors, with your location being the most important. Please check the estimated delivery times according to your country of residence:

United States & Canada: 5-12 Business Days (Shipping to Alaska and Hawaii may take up to 3 weeks)

Rest of the World: 10-15 Business Days

Note: The delivery dates provided are estimates. Deliveries might take longer than expected due to incorrect shipping addresses, severe weather conditions, strict customs clearance procedures, or peak holiday delivery volume.

Shipping Rates

We offer competitive shipping rates to ensure you get the best deal:

Standard Shipping (Orders under $40): $3.99

Standard Shipping (Orders $40+): FREE

Express Shipping (Where available): $4.99

Tracking Your Order

Do you provide tracking information?
Yes! After your payment has been processed and your order ships, an order confirmation email will be sent to the email provided at checkout containing your tracking information.

Why is my tracking information not updating?
It is completely normal for shipping companies to take 2-5 business days to scan the package into their system and update the tracking information. During air transit, there may be no new tracking scans for several days. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.

Separate Shipments

If you order multiple items at once, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, you may receive one item before the next. In this case, you will be provided with two or more tracking numbers. Rest assured, the rest of your order is on its way!

Changing or Canceling an Order

If you need to cancel or change the details of your order, please contact us within 1 hour of placing your order at info@trypeakflex.com. We will do our absolute best to accommodate your request, but we cannot guarantee modifications once the processing phase has begun.

Incorrect Shipping Addresses

Please make sure that the address you provide at checkout is 100% accurate. We highly recommend providing a phone number during checkout to avoid delays should our carriers encounter any delivery issues.

If you made a mistake, please reach out to us within 12 hours of placing your order with your correct address and order number. Please note: We cannot issue refunds or replacements for items sent to an incorrect address originally provided by the customer.

Missing or Lost Packages

If your parcel is marked as "delivered" but you have not received it, please check with neighbors and contact your local post office. Often, items are marked as delivered prematurely and arrive within the next 1-2 business days. If your package still cannot be located, please contact our support team.

International Orders & Customs

International orders may be subject to customs taxes, import duties, or fees once the parcel reaches its destination country. TryPeakFlex is not responsible for these additional charges; they must be paid by the customer to ensure customs clearance.

Contact Us

If you have any further questions or concerns regarding shipping, please don't hesitate to reach out! Someone from our team will gladly help you out.

Email: info@trypeakflex.com